Lack of Essential Course Management Features: The initial workboard was too basic, lacking critical functionalities such as lesson assignment, rubric creation, and structured content management tools. This limited educators’ ability to organize their curriculum and restricted overall platform usability.

No Dedicated Workboard Section: Educators were forced to rely solely on the chatbot for all tasks, which created an unstructured workspace. Without a dedicated workboard, users felt disorganized and found it difficult to manage their content effectively.

Uncertainty in Content Saving: Many educators expressed frustration over the lack of clarity around content saving. Due to insufficient feedback, users were unsure if their work was saved, leading to repeated checks and unnecessary time spent verifying content storage.

Poor Content Organization within the Chatbot: Content would often become lost or buried within the chatbot interface. Educators had to scroll through chat history to locate completed lessons or assignments, leading to confusion and inefficiency in content retrieval.

Lack of Visibility and Control Over Finalized Content: Once content was finalized, educators had little control over its organization. The inability to clearly see which lessons were complete and which were in progress caused uncertainty about the status of their materials, making it difficult to track their teaching plans.